AAMI Travel Insurance Review
AAMI are a member of the Suncorp group and is well known for their low cost car insurance. AAMI travel insurance is undewritten by fellow Suncorp insurer Vero. AAMI offers a single comprehensive International Travel Insurance plan with unlimited medical coverage and has form free claims in most cases.
Summary of AAMI Travel Insurance
 |
Medical Cover |
 |
Unlimited |
| Luggage Cover |
|
$6000 | |
| Laptops, Mobile Phones, iPod, Camera |
|
$3000 for electrical equipment |
|
| Sports and Activities Cover |
 |
Limited Range | |
| Cancellation Cover |
|
Unlimited | |
| Excess |
|
$200 | |
Details of AAMI Travel Insurance
Website: http://www.aami.com.au/travel-insurance/travel-insurance.aspx
Phone Number: 13 22 44, +61 2 8987 1674
Claims: 13 22 44, +61 2 8987 1674
Underwriter: Vero
Emergency Service Provider:
Contact Method: Reverse charge call to Australian number
+61 2 8987 1674
Maximum Age: 65
Children Covered: Yes, dependant children under 18 years
of age. (1 for Single policies and up to 8 for Family policies)
Extension Available: Yes
Additional Length: 180 days max
Excess: $200
Plan Information
Schedule of Benefits
| Benefit Type | Single | Multiple |
|---|---|---|
| Medical Expenses | Unlimited | Unlimited |
| Dental Expenses | Unlimited | Unlimited |
| Misc Expenses while hospitalised | $100 per 24hr period $6,000 Maximum |
$100 per 24hr period $10,000 Maximum |
| Travel and Accommodation for Medical escort | Unlimited | Unlimited |
| Additional travel and accommodation resulting from illness, injury or death |
Unlimited | Unlimited |
| Funeral expenses | $10,000 | $15,000 |
| Child care expenses when you are ill or injured |
$2,000 | $5,000 |
| Compensation for accidental injury or death |
$10,000 $25,000 |
$10,000 per person $25,000 maximum $25,000 per person $50,000 maximum |
| Baggage and personal effects lost, stolen or damaged *per item limits apply |
$6,000 | $12,000 |
| Delayed baggage – replacing essential personal items |
$250 per 12hr period $500 Maximum |
$500 per 12hr period $1,000 Maximum |
| Replacing travel documents | $500 | $1,000 |
| Travel and accommodation cancelled – unforeseen circumstances |
Unlimited | Unlimited |
| Travel agent’s cancellation fee | $1,000 or 10% of the cancelled journey cost | $2,000 or 20% of the cancelled journey cost |
| Cancelled travel purchased with frequent flyer points |
Cash equivalent | Cash equivalent |
| Travel delays – accommodation, meals, rental car relocation |
$250 per 12hr period $1,000 Maximum |
$500 per 12hr period $2,000 Maximum |
| Legal Liability | $5,000,000 | $5,000,000 |
AAMI Travel Insurance Reviews from Users
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Reviews
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Same issue as everyone else, They are a joke!! Did exactly as they told me to do and then they say i shouldn't have done it that way.
Would not recommend!Posted by Ricky, 16/01/2012 10:59pm (21 days ago)
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I put in a claim 8 weeks ago with AAMI and I'm still waiting. I have to call them to get anything to happen. Now they tell me there's a problem with my documentation. They could have told me that 8 weeks ago when I made the initial claim!
I have a feeling they put a pretty incompetent person on my case and now they are covering for him. When I asked a supervisor if he though I had been treated well and in a reasonable amount of time he answered - Yes!! What planet does he live on?
I have so far dissuaded 6 people from taking AAMI travel insurance and I will continue to do so as long as they treat me like this.Posted by Greg , 10/12/2011 5:40pm (2 months ago)
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Never Use AAMI! They are just short of being CRIMINAL!!!
They advertise CUSTOMER SERVICE. But don't provide it.
When they don't pay a claim, and you escalate they say the reasons for not paying are:
1. NOT Economical to pay
2. We have obligations to our shareholders, and it would not be prudent to pay. Even in unique situations.
3. Splitting apart claims so they can pay as little as possible
4. They believe if they say they are SORRY, that is good enough for them to not pay. As if!! Sorry doesn't replace unpaid claims and Poor Customer Service!Posted by Unhappy Customer, 23/03/2011 4:19pm (11 months ago)
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Do NOT use AAMI Travel insurance, while you are overseas you cannot contact anyone. Even when someone in Australia called for us, and asked that they call me back, 1 week later we are still waiting! They have also not responded to my email......DO THEY EXIST????
Posted by Jennie, 28/12/2010 11:52am (1 year ago)