Allianz Travel Insurance Review
Allianz is one of the biggest providers of Travel Insurance in Australia. Many other brands sell insurance that is undewritten by Allianz such as 1Cover, Travel Insurance Direct, and Worldcare. Allianz also is a major provider of emergency assistance through their Allianz Global Assistance brand (formally known as Mondial Assistance).
Details
Website: http://www.allianz.com.au/allianz/travel+insurance.html
Phone Number: 1800 011 060
Claims: 1300 724 825
Underwriter: Allianz
Emergency Service Provider: Mondial Assistance
Contact Method: Reverse charge call to Australian number
24 hour emergency assistance call
+61 7 3305 7499 (reverse charge from overseas)
1800 010 075 (within Australia)
Maximum Age: 70 without extra premiums
Children Covered: Dependant children/ grandchildren under 21 covered free under Family policy
Extension Available:
Additional Length:
Plan information
Schedule of Benefits
| Benefit Type | Single | Duo | Family |
|---|---|---|---|
| Cancellation Fees and Lost Deposits | unlimited | unlimited | unlimited |
| Overseas Emergency Medical Assistance | unlimited | unlimited | unlimited |
| Overseas Emergency Medical and Hospital Expenses - Dental Expenses |
unlimited | unlimited | unlimited |
| $500 | $500 | $500 | |
| Additional Expenses | $50,000 | $50,000 | $100,000 |
| Hospital Cash Allowance | $5,000 | $5,000 | $10,000 |
| Accidental Death | $25,000 | $25,000 | $50,000 |
| Permanent Disability | $25,000 | $25,000 | $50,000 |
| Loss of Income | $10,400 | $10,400 | $20,800 |
| Travel Documents, Credit Cards & Travellers Cheques | $5,000 | $5,000 | $10,000 |
| Theft of Cash | $250 | $250 | $250 |
| Luggage and Personal Effects | $7,500 | $7,500 | $15,000 |
| Luggage and Personal Effects Delay Allowance | $250 | $250 | $500 |
| Travel Delay Allowance | $2,000 | $2,000 | $4,000 |
| Alternative Transport Expenses | $5,000 | $5,000 | $10,000 |
| Personal Liability | $5 million | $5 million | $5 million |
| Rental Vehicle | $3,000 | $3,000 | $3,000 |
Allianz Travel Insurance Reviews from Users
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Reviews
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I purchased travel insurance from Allianz as part of an 11 night holiday package to Fiji in August 2011. The holiday package cost just under $4500 (AUD). Unfortunately on our family’s first night in Fiji we all fell ill. We all spent three days in a local hospital before we were told to return to Australia because we could not be treated in Fiji. Our Fijian holiday was only about 4 hours old before it became a nightmare.
Allianz's response, because we used the airfares (about $3,000 of our $4,400 holiday costs) to travel to and from Fiji, they didn't have to reimburse us for our airfares. Allianz has fine print in the policy disclosure documentation... What this fine print actually means is - If you purchased travel insurance to have some protection for the holiday you paid for and you don't ‘enjoy’ (OR ACTUALLY HAVE) the holiday you booked, they can use the fine print loop-hole of 'inconsequential loss' and they are not obligated to reimburse you.
If this review encourages you to choose a travel insurance company other that Allianz, check which company is behind the insurance companies you are considering, it could be Allianz.
I have purchase travel insurance every time I’ve been overseas (from other companies) and I have only ever had to make one claim in the past 25 years. I WILL NEVER, EVER PURCHASE ANY ALLIANZ INSURANCE PRODUCT EVER AGAIN!!!!!Posted by Andrew Stove, 09/09/2011 2:11pm (5 months ago)
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We took out frequent flyer travel insurance with Allianz which is managed by Mondial Assistance. We unfortunately had to cancel planned travel arrnagements when my husband was diagnosed with cancer. We need to clain cancellation fees only. The claims process is excruciating and so far we have had no positive result. It seems that their medical team are trying to claim that it was a pre-existing condition, even thouigh a doctor's visit just prior to taking out the insurance suggested otherwise. We have already provided information from our doctor. Now they have sent out a tastefully named "Cancer questionnaire" and want all medical records relating to cancer including all specialist reports, even though these all happened months after taking out the insurance. Travel insurance is only as good as the claims experience. I would recommend giving this provider a huge miss
Posted by Bronwyn, 17/07/2011 10:51am (7 months ago)