World Nomads Travel Insurance Review
World Nomads Travel Insurance is designed for a younger, more adventurous person and provide extensive coverage options. They are recommended by Lonely Planet, Rough Guides, and more. Review their level of cover below and see if it will protect you for your holiday.
Details
Website: http://www.worldnomads.com
Phone Number: +61 2 8263 0400 (World Nomads head office, Australia)
Claims: 1300 625 229 while in Australia or +61 2 8263 0487 while overseas (Australian customers only)
Underwriter: Certain Underwriters at Lloyds (in Australia). Various in other countries and maybe include: Certain Underwriters at Lloyds, Millstream and Chartis.
Emergency Service Provider: Specialty Assistance (in Australia). Others vary based on country of residence.
Contact Method: Reverse charge call to Australian number or local number in a limited number of countries
Emergency contact numbers vary, depending on country of residence and policy you have purchased. Please refer to your policy documents or sign in to your Worldnomads.com membership for details. For Australian customers:
24 hour emergency assistance call
+44 (0) 20 7902 7405 (while overseas)
1800 611 210 (while in Australia)
Maximum Age: 65
Children: Yes
Extension Available: Yes
Additional Length: No limit
Plan information
Schedule of Benefits
| Section | Benefit Type | Single | Family |
|---|---|---|---|
| Section 1 |
Overseas Medical Expenses Emergency Dental up to $500 for Single and Family. Burial, cremation, and repartriation of remains up to $12,000 for Single and Family. |
$5,000,000 | $10,000,000 |
| Section 2 | Cancellation Costs |
$10,000 | $20,000 |
| Section 3 |
Medical Evacuation and Additional Expenses | $500,000 | $1,000,000 |
| Section 5 |
Luggage and Personal Effects Each item limit is $250 and the total limit is $2,500 for all Luggage and Personal effects. |
$2,500 | $5,000 |
| Section 6 |
Specified Luggage and Personal Effects (Optional Benefit) |
$3,000 | $3,000 |
| Section 7 |
Personal Liability |
$2,500,000 | $5,000,000 |
Travel Insurance. Simple & Flexible.
World Nomads Travel Insurance Reviews from Users
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Reviews
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I was a loyal World Nomads client for many years and had many policies over that time. The first claim I tried to make was for a stolen camera in Cambodia. The camera was kept in a case with other camera gear and as the hotel didn’t have a room safe I locked it in my suitcase. The last couple of days in Cambodia I didn’t have a need for the camera so didn’t get it out. When I arrived back in Australia and unpacked my suitcase I found the camera case was missing the camera. I lodged a claim with World Nomads and after a month or so of grilling, sending more information and them demanding the originals of the warranty and instruction manuals the claim was rejected. The basis of their rejection was I didn’t have a police report (how could I get one in Cambodia as I didn’t know it was stolen and even if I did the police are so corrupt it would have taken $$$ and days) and they also said they don’t cover cameras transported as check-on luggage. As you can see they tried a number of angles to reject the claim when both don’t stack up. I even paid the extra dollars for specific item coverage including the camera. World Nomads treated me like a criminal so I now use another insurance company and have told the dozen or people I put onto World Nomads to also never use them. Disgusting!!!
Posted by Wingz, 24/01/2012 2:39pm (13 days ago)
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Do not buy from this company!
We bought this insurance for our honeymoon, and on the day we were leaving, half of our flights had been cancelled by the airline due to scheduling problems. We had to buy new flights and accommodation due to this and we put a claim in with the travel insurance. After a few weeks they asked for documents from the airline describing why the flights were cancelled. Luckily, we thought, we were able to obtain this document while we were in the airline's home country. We sent this document to them, 3 weeks later I asked for an update, and we were informed that they denied the insurance claim (roughly $900) because we weren't covered for airlines cancelling flights. What exactly are we paying these thieves for?? Trust me don't buy insurance from this company they will find ways not to pay your claim.Posted by dan mccormick, 23/11/2011 10:34am (3 months ago)
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this is the worst insurance ever. I have been using them for 4 years, but when I had a fall before my trip and needed to claim against my cancelled non-refundable hotel, i was shocked at their behaviour.
I sent them all the requested documentation, such as hotel cancellation and the letter from my doctor explaining that as I had damaged my tailbone I could not fly for at least 6 weeks. This didnt help my case at all. They asked for a letter from my doctor proving how the fall had happened. are they kidding me. My doctor wasn't there when I fell and I don't have evidence other than the letter from my doctor and xrays, which I had given them.
This company is a sham and will do anything to get out of paying out on insurance claims. I will tell anyone who will listen, do not waste your money on this pointless insurance policy. I wish I had researched this company more. There are countless reviews out there that say the exact same thing about them.
Be wary of them and do your research.Posted by nick, 09/09/2011 12:51pm (5 months ago)
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I agree with John that the 24 hour emergency hotline is close to useless as they say they have to contact the underwriters before agreeing to anything- not much help in an emergency! Keep a record of who, when and what was said and demand to know what is they need you to do. In our case no advice was offered and payment was paid 6 months later only after an internal review of the claim. I don't know if World Nomads is worse than others but don't warrant a Lonely Planet recommendation on my experience with them.
Posted by geoff, 30/04/2011 2:48pm (9 months ago)
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Don't buy this insurance if you are going to developing countries or areas such as South East Asia. Their terms and conditions are probably fine for first world countries but not if you're going somewhere off the beaten track.
Also they advertise that you can extend your insurance cover while away but it's very expensive to do so.
Lastly if you do make a claim you have to deal with their underwriter(s) who are completely unresponsive.Posted by John, 19/01/2011 6:52pm (1 year ago)